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Terms & Conditions
Last updated: 10/03/2024
As a customer of Eiya Designs, your trust is our most important asset, please read these terms of use carefully before using the Eiya Designs website www.eiya.com.
Each time you access or use the Eiya website, you acknowledge and signify that you have read, understood, and agree to be bound by the most current version of these terms of use. If you do not agree with these terms of use, you may not access or use the Eiya website.
Acceptance of Terms
These Terms of Use are a legal agreement between you and Eiya Design regarding your access to and use of the Eiya website located at www.eiya.com and all content, information, products, and services available on or through the website (collectively, the "Website"). The Website is the property of Eiya Designs and its licensors.
By using this Website, you agree to be bound by these Terms and any additional terms, policies, or guidelines we provide. If you do not agree to all of these Terms, you may not use this Website.
These Terms of Use are in addition to any other agreement you may have with Eiya, including an agreement for your purchase of Eiya products or services.
Changes to Terms
Eiya may in its discretion change these Terms of Use at any time, without any prior notice to you, by posting the changed Terms of Use on the Website. All changes are effective immediately when we post them, and they apply to all use of the Website thereafter. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to check this page regularly to stay informed of any updates.
Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which can be found at Privacy Policy. By using the Website, you consent to the terms of our Privacy Policy.
Permissible Use
The Website is made available to you for your lawful, personal, non-commercial use only. You may use the Website only for the purposes and in the manner permitted by the Website and subject to these Terms of Use and all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited.
The content on this Website, including but not limited to text, graphics, logos, images, videos, is the property of Eiya Designs and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce or imitate, republished any of the content on this Website for any purpose whatsoever without Eiya Designs prior written consent.
Your Information
You will ensure that all information you provide to Eiya, through the Website or otherwise, including account information (including your legal name, residential address, e-mail address), payment information (including your credit card numbers and their expiration dates), and transaction-related information, is true, accurate, current, and complete. Eiya will rely on the information you provide. You will be solely responsible and liable for any and all loss, damage and additional costs that you, Eiya or any other person may incur as a result of your submission of any false, incorrect, or incomplete information or your failure to promptly update your account information and payment information if they change.
Registration and Account Security
- To use certain features of our Website, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
- You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You accept responsibility for all activities that occur under your account.
- You must notify Eiya Designs immediately of any unauthorized use of your account or any other breach of security. We reserve the right to close your account at our discretion.
Eiya Designs reserves the right to terminate or suspend your account and access to the Website at our discretion, without notice, for any violation of these Terms or for any other reason.
Disclaimer
The content provided on the Website is for informational purposes only. We do not guarantee the accuracy or completeness of the content and are not liable for any errors or omissions. The Website is provided "as is" without any warranties, whether express or implied.
Limitation of Liability
In no event shall Eiya Designs or its affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Website.
Indemnification
You agree to defend, indemnify, and hold Eiya Designs and its affiliates harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your use of the Website or your violation of these Terms.
Governing Law
These Terms of use and all related matters are and will be governed by, and construed and interpreted solely in accordance with, the laws of the Province of Quebec, Canada and applicable federal laws of Canada, excluding any rules of private international law or the conflict of laws that would lead to the application of the laws of any other jurisdiction and excluding any law that implements the United Nations Convention on Contracts for the International Sale of Goods.
Contact Information
If you have any questions about these Terms, please contact us at info@eiyadesigns.com.
By using the Eiya Designs Website, you agree to these Terms and Conditions for Users. Thank you for choosing Eiya Designs!
Frequently asked questions
Shipping & Delivery
What are your shipping options?
We offer a range of shipping options tailored to meet your needs. These include standard shipping, expedited shipping, and, in some cases, express shipping for urgent orders. The availability of these options may vary depending on your location and the items in your order.
How long will it take to receive my order?
The delivery time depends on several factors, including the shipping method selected, your location, and the availability of the items you've ordered. Generally, orders shipped via standard shipping arrive within 7-15 business days, while expedited shipping may take 3-7 business days.
Do you offer international shipping?
Yes, we do offer international shipping to select destinations. However, please note that international shipping may incur additional fees and longer delivery times due to customs clearance processes. For more information on international shipping options and rates, please contact us.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the courier's website to monitor the status of your delivery.
What should I do if my order hasn't arrived on time?
If your order is taking longer than expected to arrive, please first check the tracking information provided to see if there are any updates or delivery exceptions. If you require further assistance, don't hesitate to reach out to our customer service team, and we will do our best to resolve the issue promptly.
Can I change my shipping address after placing an order?
We understand that circumstances may change, and you may need to update your shipping address. Please contact us as soon as possible if you need to change the shipping address for your order. While we will do our best to accommodate your request, please note that we cannot guarantee address changes once an order has been processed for shipping.
Will I have to pay taxes and duties on my international order?
Taxes and duties may be imposed by your country's customs authorities on imported goods. These charges are typically calculated based on the declared value of the items in your order and are the responsibility of the recipient. Please be aware that tax and duty rates vary by country, and we recommend contacting your local customs office for more information on potential charges.
These are not calculated by Eiya Designs and any refusals or return shipping will not be reimbursed.
Return & Refunds
At Eiya Designs we want all our customers to be happy with their purchases. If you wish to return an item, please read our online return policy carefully:
If you would like to exchange or return for any reason, you’ll have 30 days after you received the order to applied. Returns attempted after 30 days will not be accepted.
Please note that shipping charges cannot be refunded.
All item(s) must be returned in the original package and must have the same conditions in which they were received, including parts, accessories, and labels attached to it without alteration, unwashed, unstained, damaged free, and unused.
Currently we don't offer exchanges. However, you can return for store credit or a refund.
We reserve the right to decline a return or exchange request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed and will be sent back to the customer.
Customers are responsible for the shipment costs of returns or exchanges. We recommend sending the merchandise back using the most cost-effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.
To process an exchange or refund, please contact us immediately to verify your order. After your purchase is verified, send us back the original merchandise and once we receive the item, we will then process the refund.
Please send your return to the following address:
Eiya Designs
Attn: Return online
26700 Kuykendahl Rd.,Suite 2403
The Woodlands, TX 77375
Once the return has been approved, you will be refunded the amount for the returned item(s), including taxes. The original delivery fees are not refundable. Refunds will be processed using the same payment method as for the original purchase. Once the money has been refunded, It will take 5 business days for the money to be deposited in your account
*Note: Final sale items cannot be exchanged or returned.
Finale Sales
Please be advised that certain items purchased through our website are marked as "final sale." This means that these items are non-returnable and non-refundable, except in cases where they arrive damaged or defective.
We do not offer price adjustments for items purchased at a regular price before the start of any sale.