Privacy Policy

Last updated: 31/10/2023

At Eiya Designs, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal data when you visit our website, interact with our services, and engage with us. Please take the time to read this Privacy Policy carefully to understand how we handle your information.

Information we collect

We may collect and process the following types of information:

1.1. Personal Information

Contact Information: This may include your name, email address, phone number, and postal address when you provide them to us.

Account Information: When you create an account with us, we collect your username and password.

1.2. Usage Information

Website Usage: We may collect information about your interaction with our website, including your browsing history, pages visited, and referral source.

Device Information: We may collect information about the device you use to access our website, such as your IP address, browser type, and operating system.

Cookies: We may use cookies and similar tracking technologies to collect information about your activities on our website. You can manage your cookie preferences through your browser settings.

1.3 Payment Information

When you make a purchase on our website, we may collect payment information, such as credit card details, billing address, and other transaction details. Please note that we do not store your payment information; it is securely processed by a third-party payment processor.

How we use your information

We use the information we collect for the following purposes:

  • To provide and maintain our services.
  • To personalize and improve your experience on our website.
  • To process transactions and send transaction notifications.
  • To respond to your inquiries and provide customer support.
  • To send marketing and promotional communications when you have given us consent to do so.
  • To monitor the usage of our website and analyze trends and demographics.
  • To comply with legal obligations and protect our rights and interests.

How we share your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who help us deliver and improve our services (e.g., hosting providers, payment processors, analytics services).
  • Legal Compliance: We may disclose your information when required by law, regulation, or a legal process, or to protect our legal rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to a new owner.

Your Rights

You have certain rights concerning your personal information, including the right to access, rectify, delete, or restrict the processing of your data. You also have the right to object to the processing of your data and the right to data portability. To exercise your rights or request more information, please contact Eiya Designs using the details provided in Section 

Data Security

We take data security seriously and have implemented appropriate measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes through our website or other communication methods. Please review the Privacy Policy periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: info@eiyadesigns.com

We will respond to your requests and inquiries as soon as possible.

By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with our policies, please refrain from using our website and services.

Thank you for entrusting Eiya Designs with your personal information. We appreciate your trust and are committed to protecting your privacy.

 

Frequently asked questions

Shipping & Delivery

What are your shipping options?
We offer a range of shipping options tailored to meet your needs. These include standard shipping, expedited shipping, and, in some cases, express shipping for urgent orders. The availability of these options may vary depending on your location and the items in your order.

How long will it take to receive my order?
The delivery time depends on several factors, including the shipping method selected, your location, and the availability of the items you've ordered. Generally, orders shipped via standard shipping arrive within 7-15 business days, while expedited shipping may take 3-7 business days.

Do you offer international shipping?
Yes, we do offer international shipping to select destinations. However, please note that international shipping may incur additional fees and longer delivery times due to customs clearance processes. For more information on international shipping options and rates, please contact us.

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the courier's website to monitor the status of your delivery.

What should I do if my order hasn't arrived on time?
If your order is taking longer than expected to arrive, please first check the tracking information provided to see if there are any updates or delivery exceptions. If you require further assistance, don't hesitate to reach out to our customer service team, and we will do our best to resolve the issue promptly.

Can I change my shipping address after placing an order?
We understand that circumstances may change, and you may need to update your shipping address. Please contact us as soon as possible if you need to change the shipping address for your order. While we will do our best to accommodate your request, please note that we cannot guarantee address changes once an order has been processed for shipping.

Will I have to pay taxes and duties on my international order?
Taxes and duties may be imposed by your country's customs authorities on imported goods. These charges are typically calculated based on the declared value of the items in your order and are the responsibility of the recipient. Please be aware that tax and duty rates vary by country, and we recommend contacting your local customs office for more information on potential charges.
These are not calculated by Eiya Designs and any refusals or return shipping will not be reimbursed.

Return & Refunds

At Eiya Designs we want all our customers to be happy with their purchases. If you wish to return an item, please read our online return policy carefully:

If you would like to exchange or return for any reason, you’ll have 30 days after you received the order to applied. Returns attempted after 30 days will not be accepted.
Please note that shipping charges cannot be refunded.

All item(s) must be returned in the original package and must have the same conditions in which they were received, including parts, accessories, and labels attached to it without alteration, unwashed, unstained, damaged free, and unused.

Currently we don't offer exchanges. However, you can return for store credit or a refund.

We reserve the right to decline a return or exchange request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed and will be sent back to the customer.

Customers are responsible for the shipment costs of returns or exchanges. We recommend sending the merchandise back using the most cost-effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.

To process an exchange or refund, please contact us immediately to verify your order. After your purchase is verified, send us back the original merchandise and once we receive the item, we will then process the refund.

Please send your return to the following address:

Eiya Designs
Attn: Return online
26700 Kuykendahl Rd.,Suite 2403
The Woodlands, TX 77375

Once the return has been approved, you will be refunded the amount for the returned item(s), including taxes. The original delivery fees are not refundable. Refunds will be processed using the same payment method as for the original purchase. Once the money has been refunded, It will take 5 business days for the money to be deposited in your account 

*Note: Final sale items cannot be exchanged or returned.

Finale Sales

Please be advised that certain items purchased through our website are marked as "final sale." This means that these items are non-returnable and non-refundable, except in cases where they arrive damaged or defective.

We do not offer price adjustments for items purchased at a regular price before the start of any sale.